This makes it easier for us to locate your order and pull up your details.
#Off white blue out of office full
You will need your order reference number (WEB), and full address. If you suspect you have received the incorrect item or an item is not up to standard, please contact our customer service team at or give us a call (+44) 03. We aim to process all exchanges within 1-3 working days. We will of course reimburse the difference which may occur with either an e-wallet or direct refund. Please bare in mind, we can only exchange products for another product of the same price or less. Here at Brother2Brother, we are more than happy to exchange your product for a new size you desire. (Credit Card, PayPal, Bank Statements, Online Banking etc)Īll refunds can only be processed back to the original payment method. Please allow 5-10 working days for the funds to appear back into your account. Once your refund has been issued you will be notified via e-mail to confirm your refunded has been processed. Please note during the busier periods, this may vary and be slightly longer. We aim to process all refunds within a reasonable timeframe of us receiving your parcel back to our warehouse. We also do not accept any responsibility for lost or unreturned parcels. We are not liable for the return until it has been delivered and signed for by a member of our team. This will cover you for a substantial amount and will provide you with a tracking number. We strongly recommend for your own protection and insurance that you return items back on a track and signed service. If you are unable to print the returns form, we can accept the details written and enclosed on any form of paper.Įnsure your return is well packaged and meets all of the returns conditions stated at the bottom of this page. Please ensure to enclose the paper invoice or returns slip which can be downloaded here. Note: We cannot accept: Underwear, Socks or Face Masks to be returned for hygiene reasons. Please note that we will not exchanged or refund items that appear to have been washed or worn, any security seal broken or removed and not in their original condition. Once returned, you will be entitled to received a full refund, exchange or e-wallet. If you are not completely satisfied with your recent purchase, you can return your item(s) back to us within 14 days of receipt for a full refund, exchange or e-wallet.
To find out more information regarding taxed and duties when purchasing from Australia, we recommend you contact FedEx directly or use an import duty calculator. If this is the case, we will deduct the cost of this from the original payment when refunding the order. In some circumstances, your order may be rejected by customs and redirected back to us the sender. Please note all duties and taxes are to be paid by the recipient and are not covered by Brother2Brother. Orders places on Saturdays and Sundays will be processed and dispatched on Monday (UK bank holiday permitting).įor more information regarding shipping, please contract our customer service team: & TaxĪll orders placed in Australia under €1,183.00 (AUD) are normally not subject to any duties and taxes. Please note all orders placed after this will not be processed and dispatched until the next working day. Orders must be placed before 12:00 (GMT) Monday-Friday to be dispatched from our warehouse same day.
#Off white blue out of office free
All International orders placed on the site will be shipped from the UK using a FedEx Express service.įor this service, there is a standard charge of €30.00 (AUD) or FREE with all full-priced orders over €355.00 (AUD).
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